TERMS & CONDITIONS

STUDIO JAXX POLICIES

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An Outstanding Experience

At Studio Jaxx, I thrive on providing each and every client who walks through the doors the best possible service I can offer. That’s why I have some basic policies in place to ensure everyone enjoys their Studio Jaxx experience.

Studio Jaxx does not tolerate any discriminations of any type. I support all of my clients lives and their decisions on how to live just that (their life) I ask the respect of all my clients to keep Studio Jaxx a safe place for all.

Studio Jaxx is a salon space located in Calgary, Alberta.

 

​With respects to clients of Studio Jaxx. I have set policies that keep everyone safe, healthy and with full disclosure on how I operate my business.​ These policies come with plenty of thought and trust on current and future clients. Please respect my small business by following policies, as much I respect your investment and support in me. Thank you.

 

Policies​​

• Please book in advanced (online, or via email), Studio Jaxx is a appointment based salon. 

• If you must reschedule//cancel your appointment please do so within 48hrs out of respect for Studio Jaxx and her schedule, or you can be subjected to a cancellation fee (Please See Cancelation Policy)

• Please arrive on time for your service, (Please See Late Policy) Studio Jaxx gives buffer times in-between for sanitization of the Studio, and equipment for the safety of clients, and other stylists.

• All Colour Corrections will require a deposit. - Generally these services I book a full day for you so we have the time and are not rushed. Whether you are a current client or a future client all CC's will require a consultation as well as a deposit which will be discussed at consult. 

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New Client / Deposit Fee Policy:

Studio Jaxx always accepts new clients! Please understand that I currently do not hold credit card numbers on file. This is a choice that stands on respect and trust. 

ALL new clients must pay a non refundable new client fee of $120.00 if booking for colour work. This fee is automatically removed off the total service bill at the end of the appointment. This fee is non refundable, meaning if you cannot for any reason make your scheduled appointment the fee is forfeited and a new one will be required to book any future appointments. 

*Colour Correction Deposits will be discussed and received upon booking. 

 

​Cancellation Policy:

New clients must reschedule within 48 hrs to transfer their deposit to a different day. Fee is only transferrable once. Fee is non refundable.

Any hair appointment cancellation or no shows are subjected to a 50% charge of what the original booked service total would have been. This will either be charged via credit card or sent via etransfer (invoice sent to you afterwards) before booking any future appointments.

If three consecutively missed/cancelled or rescheduled within the 24hr mark Studio Jaxx has the right to decline any future desired appointments.​

 

Late Policy:

If you are running behind for your service, please contact Studio Jaxx with plenty of notice.

If your are late by 15 mins or more Studio Jaxx may not have time to accomplish the entirety of the full service.

If you are later than 30 mins or more (and service is still possible) client will be subjected to a $30.00 late fee.